FAQs

when will my order be shipped?

please allow 1-3 business days for you order to be processed. once you receive an email that your order has been shipped please all 24-48 hours for tracking info to be updated.

 

do you use real crystals? 

yes my crystals are ethically sourced! 

will your bracelets help with medical problems? 

no. my crystal bracelets should be used with intention of the buyer and will not cure any medical problems or disabilities. please seek help from a medical professional.    

policies 

returned items and refund policies: 

if you wish to cancel your order and issue a refund after your order has been shipped you MUST ship your order back to us before your refund is issued to prevent any stealing and/or scamming.

to issue a refund please contact us via instagram, @symonesbeauty.co or email symonesbeauty.co@gmail.com with your full name and order number.